Harold:  Thank you for calling us this morning. 

I want you to know we elected to have your company do the work because we’ve been impressed with you and the people with whom we had been dealing: Sue, whom we have called the several times we needed help, is very courteous but business-like, very efficient and an excellent representative for your company. Similarly, we appreciate and have great confidence in Larry who came to our rescue – we’re very sorry to have learned of his accident, both for his sake and for ours. And Steve, clearly, is quite knowledgeable, resourceful and dependable.

For years, I have been a businessman; moreover I grew up in a family and among relatives of successful business people. You run your business like those in the past who built this country. Tending so well your business, you probably haven’t had to deal with so much of the mediocrity out there today.

I know how difficult it can be to operate and manage a company. Often employees don’t appreciate what it takes to keep a business afloat. Our latest experience has caused me to reflect again on this issue. And I have begun to wonder if ever you have given consideration to having someone go about the field and check on employee performance. It’s remarkable how much I was able to observe from my second story, front of the house office. Without delving into details, perhaps the job could have been finished more quickly. Nevertheless, please understand we are grateful and feel fortunate your company was identified for us by the manufacture of the boiler.

Peter & Marcy D.